FAQ

Are you curious about your order? Or is your game missing an element? On this page you can read the answers to the most frequently asked questions.

ORDERS
  • How can I see if a product is still in stock?
    • On the product page if you click on the product you can see if there is still stock.

  • Can I order sold out products?
    • That depends on if we will do an additional print. Or accept pre-orders for an additional print. Please contact us and we will check!

  • How do I know if you have received my order?
    • If you have placed an order, you will receive an automated confirmation email. Did not receive an email? Please check your spam folder or contact us.
  • Can I see my order status somewhere?
    • Yes, your order status is visible on your accounts page.
PAYMENT METHODS
  • What type of payments do you support?
    • You can pay via Apple Pay, iDEAL, Credit card, Bancontact, EPS, Giropay and KBC/CBC. All payments are arranged via the Mollie Payments Foundation.
  • Can I pay later?
    • We are currently not offering pay later functionality. We will review to add this option periodically.
SHIPPING
  • To what countries do you ship? And what are the shipping costs per country?

For all packages you will receive a track & trace code through email when the package is sent.

CountryLetterbox Package CostToo big for letterbox package CostFree Shipping
Netherlands€3,49€3,99Orders from €20 we ship for free!
Belgium€3,99€3,99Orders from €79 we ship for free!
Germany€3,99€3,99Orders from €79 we ship for free!
We also ship to the United States! The shipping cost for USA is tiered upon weight/item:
CountryWeigth (rounded to two decimals)CostFree Shipping
USAup to 0.2 kg / 0.44 lb€7,99Orders from €399 we ship for free!
USAup to 0.4 kg / 0.88 lb€9,99Orders from €399 we ship for free!
USAup to 0.6 kg / 1.32 lb €13,99Orders from €399 we ship for free!
USAup to 0.8 kg / 1,76 lb €19,99Orders from €399 we ship for free!
USAup to 5kg / 11,02 lb€24,99Orders from €399 we ship for free!
For USA local (sales) tax might apply. These cost are for the customer.

Outside the above countries we currently do not ship. (next added will be Austria and UK)
However, we can make an exception. You can always sent us a request through info@brothersingames.com.

  • What are the expected delivery times for each country?
    • Netherlands and Belgium | Ordered before 17:00, next day delivery! Weekends and public holidays excluded. Unfortunately, we have no control over delays at mail carriers.
    • Germany | Ordered before 17:00, 2 day delivery. Weekends and public holidays excluded. Unfortunately, we have no control over delays at mail carriers.
    • USA | Ordered before 17:00 (5PM), 6-8 work days delivery. Weekends and public holidays excluded. Unfortunately, we have no control over delays at mail carriers.
  • What about pre-ordered games?
    • If you pre-ordered a product then the estimated delivery will be visible on the product page. Once we have all components of your order we will sent it out with a track & trace code that you will receive through email.
DELIVERY
  • Can I have my order sent to a different address?
    • Yes! During check-out you can select ‘sent to other address’ and fill in the address.
  • I think my package is lost. What should I do?
    • Bummer! Sometimes there are delays that you can see indicated when checking the track & trace. When in doubt contact the mail delivery company first. If you still think the package is lost then please contact us so we can see if we can help out!