Are you curious about your order? Or is your game missing an element? On this page you can read the answers to the most frequently asked questions.
ORDERS
- How can I see if a product is still in stock?
- On the product page if you click on the product you can see if there is still stock.
- Can I order sold out products?
- That depends on if we will do an additional print. Or accept pre-orders for an additional print. Please contact us and we will check!
- I have a discount code / coupon. Where can I use this code?
- You can enter a discount code on the shopping cart page or the checkout page.
- How do I know if you have received my order?
- If you have placed an order, you will receive an automated confirmation email. Did not receive an email? Please check your spam folder or contact us.
- Can I see my order status somewhere?
- Yes, your order status is visible on your accounts page.
PAYMENT METHODS
- What type of payments do you support?
- You can pay via Apple Pay, iDEAL, Credit card, Bancontact, EPS, KBC/CBC and Riverty. All payments are arranged via the Mollie Payments Foundation.
- Can I pay later?
- Yes, of course! We offer Buy Now Pay Later (BNPL) through Riverty. Riverty is only available for The Netherlands, Belgium and Germany.
SHIPPING
- To what countries do you ship? And what are the shipping costs per country?
For all packages you will receive a track & trace code through email when the package is sent.
| Country | Letterbox Package Cost | Too big for letterbox package Cost | Free Shipping |
| Netherlands | €3,49 | €3,99 | Orders from €10 we ship for free! |
| Belgium | €3,99 | €3,99 | Orders from €79 we ship for free! |
| Germany | €3,99 | €3,99 | Orders from €79 we ship for free! |
| Country | Weigth (rounded to two decimals) | Cost | Free Shipping |
| USA | up to 0.2 kg / 0.44 lb | €7,99 | Orders from €399 we ship for free! |
| USA | up to 0.4 kg / 0.88 lb | €9,99 | Orders from €399 we ship for free! |
| USA | up to 0.6 kg / 1.32 lb | €13,99 | Orders from €399 we ship for free! |
| USA | up to 0.8 kg / 1,76 lb | €19,99 | Orders from €399 we ship for free! |
| USA | up to 5kg / 11,02 lb | €24,99 | Orders from €399 we ship for free! |
Outside the above countries we currently do not ship. (next added will be UK)
However, we can make an exception. You can always sent us a request through info@brothersingames.com.
- What are the expected delivery times for each country?
- Netherlands and Belgium | Ordered before 15:00, next day delivery! Weekends and public holidays excluded. Unfortunately, we have no control over delays at mail carriers.
- Germany | Ordered before 15:00, 2 day delivery. Weekends and public holidays excluded. Unfortunately, we have no control over delays at mail carriers.
- USA | Ordered before 15:00 (3PM), 6-8 work days delivery. Weekends and public holidays excluded. Unfortunately, we have no control over delays at mail carriers.
- What about pre-ordered games?
- If you pre-ordered a product then the estimated delivery will be visible on the product page. Once we have all components of your order we will sent it out with a track & trace code that you will receive through email.
DELIVERY
- Can I have my order sent to a different address?
- Yes! During check-out you can select ‘sent to other address’ and fill in the address.
- I think my package is lost. What should I do?
- Bummer! Sometimes there are delays that you can see indicated when checking the track & trace. When in doubt contact the mail delivery company first. If you still think the package is lost then please contact us so we can see if we can help out!